Connecting You Instantly

 
 
 
 
 

How it works!


Scan your prescription. Find and compare your nearest pharmacies. Pay and collect or have delivered.

 

1. Scan your prescription

Using the camera on your phone, take a photo of your prescription.


2. Find and compare your nearest pharmacies

Search for and compare up to three different pharmacies, which suit your needs.


3. Pay & collect or have delivered

Pay for your order right in the app, so you can collect your order or have it delivered – no more waiting in queues or for your script to be filled.

faq

Patients


PharmacyPal is an online prescription service designed to meet your needs. Upload your script and find the pharmacy that best meets your unique needs – whether that’s the pharmacy that’s closest to your home or work, offers delivery services, has extended business hours to suit your schedule, offers a competitive price or stocks your preferred brand.
You can order your medications at any pharmacies registered with PharmacyPal. They will appear in the App when you are searching for a pharmacy to send in your scanned prescription.
It is FREE to download the App.
In additional to the cost of the prescriptions, credit card fees and service fees may apply.
You will be able to pay by your credit card. The transactions will be facilitated by SqID, an Australian payment gateway company with military grade system affiliated with a major bank in Australia. More information on SqID.
You can sign up straightaway after you download the App.
You can download the App by searching ‘PharmacyPal’ in App Store (Apple iPhone) or Play Store (Android).
We use SSL and encryption software to ensure date is stored safely and securely. Our hosting is with Amazon AWS web service to ensure the highest security measures.
Your prescription details will be sent to pharmacies you’ve selected to check for price and availability. Once you’ve decided on the pharmacy most suitable to dispense your medication, all your details will be removed from the other pharmacies and only available for your chosen pharmacy to dispense your medication safely. Privacy Policy
You can specify items you want from the prescription by entering the name of the medications in the text box “I want specific item” after you have taken a photo of your prescription.
Yes, you can unclick ‘I am happy with the Pharmacy Brand’ before you send your prescription to check price and availability.
Yes, you can choose to have your medications delivered anywhere via the App. The cost of delivery will be determined by the pharmacies you have selected as part of checking price and availability.
You can order prescriptions for others by creating profiles for them. Please note that as the account user, the pharmacist may need to contact you to obtain more information on their behalf.
Yes, according to national and state regulations, it is currently a legal requirement to provide the original prescriptions which is considered a legal document. Without it, the pharmacy may not be able to provide you the medication.
Contact the pharmacy immediately provide your full name and order ID. The pharmacy should be able to reverse the charges.
Unfortunately, due to state regulations, medication cannot be returned once it has left the pharmacy. This is because the storage conditions of the product cannot be guaranteed.
Yes, you or the person you are ordering the prescription on behalf of will need to receive the delivered medication in person and provide the original prescriptions upon collection. If you missed the delivery, please contact the pharmacy to make alternative arrangements.
Yes (if applicable) as you will be entitled for PBS (Pharmaceutical Benefit Scheme) subsidies and depending on your concession status, the price of your medication can be different.

About Us


What is PharmacyPal?

PharmacyPal gives you the convenience of an online pharmacy with the support and expertise of your trusted local pharmacist.

When it comes to our health, we all want to make informed choices, use reputable providers and ensure we’re getting value for money. We also want convenience and quality products. PharmacyPal is an online prescription service designed to meet your needs. Upload your script and find the pharmacy that best meets your unique needs – whether that’s the pharmacy that’s closest to your home or work, offers delivery services, has extended business hours to suit your schedule, offers a competitive price or stocks your preferred brand.

With PharmacyPal it’s quick and easy to set up your profile. Then simply upload your script, search for your preferred pharmacies based on their location or opening hours, get a quote to fill your script, and run a price check against other pharmacies in the area. Order your prescription online, pay for it, and have it ready to pick up at a time that suits you. No more waiting in queues. You don’t even have to use the same pharmacy to fill repeat scripts.

With PharmacyPal you can save time and money without compromising on quality.

The PharmacyPal Team

Who are the faces behind PharmacyPal? Experienced pharmacists who understand your needs and make your health a priority

PharmacyPal was designed by two pharmacists with decades of combined experience working in dozens of community and clinical pharmacy settings.

Natasha Namdarian (B.Pharm, Grad Cert Pharmacy Practice) has spent the past ten years of her career as a pharmacist and pharmacist manager in community pharmacy, and her experience spans all the well-known brands. Not only does Natasha have well-developed expertise in community health service delivery and clinical practice, she knows exactly what’s important to you – the consumer. In 2016 she co-founded Instapharm in recognition of a growing need to provide online pharmacy services. Now, through PharmacyPal she’s connecting even more of you with community pharmacies in your area.

Jennifer Tan (B.Pharm, MPH) has spent the past ten years working for leading Melbourne hospitals. Jennifer offers significant clinical expertise, sound leadership abilities and considerable experience implementing clinical applications. She knows how to bring together the different needs of everyone within the healthcare ecosystem. That’s exactly what PharmacyPal does. It brings together the best in pharmacy care in one convenient, easy to use platform.

Thousands of customers and patients across Victoria have trusted Natasha and Jennifer to manage their medication needs, fill their prescriptions and provide quality service and support. Now you can too.

 

Contact Us


If you have any other questions, just drop us a message using the form below!

 


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